At FlameMasterPro, we understand that your satisfaction is paramount. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free returns policy. You may return your item within 30 days of delivery for a full refund or exchange, provided the product is in its original condition and packaging. Please note that certain exclusions may apply, so we recommend reviewing our full returns policy on our website or contacting our customer service team for further assistance.

If you need to change your shipping address after placing your order, please contact our customer service team as soon as possible. While we strive to process orders quickly, we will do our best to accommodate your request before your order is shipped out. However, please note that once an order has been processed and shipped, we may not be able to modify the shipping address. To ensure the accuracy of your shipping address, please double-check your information before completing your purchase. If you have any questions or need further assistance, please don’t hesitate to reach out to us. We’re here to help!

To track the status of your order, follow these easy steps:

1. Check Your Email: Keep an eye on your inbox for an email from us confirming that your order has been shipped. This email will include a tracking number and a link to the carrier’s website.

2. Visit the Carrier’s Website: Click on the tracking number provided in the email to be directed to the carrier’s website. Alternatively, you can visit the carrier’s website directly and enter your tracking number in the designated tracking tool.

3. Track Your Order: Once you’re on the carrier’s website, you’ll be able to view the current status and location of your package in real-time. Updates will be provided as your order makes its way to your doorstep.

At FlameMasterPro, providing exceptional customer support is our priority. If you require assistance or have any questions about our products or services, our dedicated customer support team is here to help. You can reach  support@massagechairsoasis.com. Our customer support hours are 9am – 5pm. Additionally, you can use the live chat feature on our website to chat with a representative in real-time. We are committed to providing timely and effective support to ensure your satisfaction with every aspect of your shopping experience.

If you have entered an incorrect shipping address for your order, please contact our customer support team as soon as possible. While we cannot guarantee that we can update the address after the order has been processed, we will do our best to assist you. In some cases, if the order has not yet been shipped, we may be able to update the shipping address for you. However, if the order has already been shipped, we recommend contacting the shipping carrier directly to see if they can assist with rerouting the package. Please note that additional fees may apply for address corrections or rerouting. We are here to help resolve any issues and ensure that your order reaches you successfully.

We are pleased to offer shipping to all 48 contiguous states in the USA. Whether you’re located in the bustling city streets of New York or the sunny beaches of California, we’ll deliver your order right to your doorstep.

For customers in Alaska, Hawaii, or international locations, please note that shipping options may vary, and additional charges may apply. We recommend contacting our customer support team for assistance with shipping inquiries to these regions.