Return Policy for FlamemasterPro.com
At FlamemasterPro, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your BBQ grill or accessory, we are here to help. Please review our Return Policy below for details on returns, exchanges, and refunds:
1. Eligibility for Returns:
- To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
- Returns must be initiated within 30 days from the date of purchase.
2. Non-Returnable Items:
- Certain items are not eligible for return due to hygiene reasons or regulatory restrictions, such as propane tanks or food items.
- Customized or personalized items are also non-returnable unless they are defective or damaged upon receipt.
3. Return Process:
- To initiate a return, please contact our customer service team to request a return authorization (RA) number and further instructions on how to return your item.
- Please securely package the item in its original packaging, including any accessories or documentation, and clearly mark the RA number on the outside of the package.
- Customers are responsible for return shipping costs unless the return is due to a manufacturer defect or an error on our part.
4. Inspection and Approval:
- Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria stated above.
- If the return is approved, we will process the refund or exchange according to your preference.
5. Refund or Exchange:
- Refunds will be issued to the original method of payment within a reasonable timeframe after the return is processed.
- If you prefer an exchange for a different item, we will arrange for the replacement item to be shipped once the return is received and approved.
6. Restocking Fee:
- A restocking fee may apply to certain returns, especially for items that are returned in a used or damaged condition, or if the original packaging is missing or damaged.
7. Damaged or Defective Items:
- If your item arrives damaged or defective, please contact us immediately to arrange for a replacement or refund. We may require photo evidence of the damage for quality assurance purposes.
8. Return Shipping Address:
- The return shipping address will be provided along with the return authorization (RA) number issued by our customer service team.
9. Contact Us:
- If you have any questions or concerns about our Return Policy, please feel free to contact our customer service team for assistance. We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly.
Thank you for choosing FlamemasterPro. We appreciate you and value your trust in our products and services.